Privacy policy

It is important for us that our clients and contacts can place their trust in us without effort. So, we make a point of protecting privacy as much as possible. To do our work the best we can and offer you the best possible service, we collect certain personal data from our clients and contacts. It goes without saying that we are very careful when we use these data and that we manage the data in a safe, respectful manner. You can find out precisely what data we keep, how long we keep them and what we use them for in our privacy policy. Everyone must have control over his own personal data, so we want to give everyone the chance to decide which data to share or not to share with us.

1. Who is protected by this privacy policy?
This privacy policy applies to all our clients and contacts who use our services and products. This privacy policy also applies when you visit our offices and website(s). The European General Data Protection Regulation 2016/679 of April 27th 2016 governs the protection of your personal data. We undertake to honour our obligations and to respect your rights every time we process your data. If you want to explore the subject in more depth, we advise you to consult the website of the Privacy Commission https://www.privacycommission.be/nl

2. What does ‘data processing’ mean and who is responsible?
The term ‘data processing’ is taken to mean each processing of personal data. The notion of ‘processing’ covers, among other things, the collection, securing, organizing, storing, updating, changing, retrieving, consulting, using, distributing or making available in any other way, compiling, combining, archiving, wiping or final deletion of personal data. The Belgian company Aptus NV, with headquarters in 2650 Edegem, Prins Boudewijnlaan 41, acts as the processor of your personal data.

3. What sorts of personal data do we collect?
We understand the term 'personal data' to mean data that concern an identifiable person (the ‘concerned person’). These are data that you give us of your own volition,that we assign to you for the use of our products and services,that we obtain for the use of our products and services,that we obtain using cookies when you visit our website,that we obtain when you register on our newsletter,that we receive through third parties.All the data we collect can be mutually combined in order to better align our offers and services with your personal requirements.More specifically, these may be data such as:surname, first name and title;telephone and/or GSM number;e-mail address;IP address;company name;department in the company to which you belong;function within the company;language;decision-making competence.All the data we collect can be mutually combined in order to better align our offers and services with your personal requirements. As the law prescribes, we do not process any sensitive data, such as data concerning your racial origin or ethnicity, political views or sexual preferences.

4. Why do we process your data?
We process personal data for various purposes. Here we always process only the data that are necessary to reach the set objective. So, we use personal data:with obtained consent;in execution of a contract;to satisfy legal or regulatory obligations;in the event that Aptus has a legitimate interest that takes precedence over the interest of the concerned person.The following purposes require that we make use of your personal data:to be able to make contact if changes are made or problems arise with the software or other elements of the agreement concluded between us;to inform you of changes in our services;to be able to provide you with a better service;to conduct analyses concerning our services;to send you newsletters, promotions and new offers;to run targeted marketing.

5. How do we protect your data?
We guarantee that the protection policy that we pursue in the processing of personal data is always sufficient, according to the state of the art, to arm ourselves against unauthorized access, disclosure or loss.

6. ConfidentialityIn order to realize these purposes, only authorized persons have access to the personal data. Those persons may process the data only as far as necessary for attaining the purposes. Aptus guarantees that it has taken sufficient practical and organizational measures to ensure the confidentiality of data in its internal processing.

7. Do we sell your data to third parties or pass on your data to third parties?
We do not sell personal data to third parties and we do not pass your data on to third parties except:to our legal successors;where required for our services;if we are legally obliged to do so;there is a legitimate interest for Aptus or the third party;when you give your consent.In case of international transfer of personal data, we protect your data according to the level of protection that is required by European legislation. We can use anonymous, aggregated data for commercial purposes or for external reporting. This data can never be traced back to a specific individual.

8. What are your rights and how can you assert them?
The user can simply ask to see his/her personal data at any time and request any necessary rectification or removal. Account must be taken of legal data storage time limits. The user also has the right to ask at any time for his/her data not to be used for direct marketing purposes. To do so, the user can always send an e-mail to privacy@aptus.be

9. Keep up with changes
It goes without saying that the processing of personal data will evolve over time as a consequence of changes in the law, technical advances, … Aptus therefore reserves the right to adapt this privacy policy in the future if necessary. If that happens, Aptus will inform its users accordingly via the existing apps and/or the Aptus website.